Boys and Girls Village

Director of Family Based Services

Location: Norwalk, CT

Salary: Starting at $95,000

  1. PURPOSE/FUNCTION OF THE PROGRAM:

The Intimate Partner Violence- Family Assessment Intervention Response (IPV-FAIR) is a program provides specialized, trauma-informed services to address intimate partner violence (IPV) and its impact on children and families. The program focuses on promoting safety, strengthening healthy family relationships, increasing protective factors, and reducing the risk of continued exposure to violence through individualized assessment, intervention, education, and support.

  1. POSITION SUMMARY:

The Director of Family Services provides clinical, administrative, and programmatic leadership for the PSS, IFP, and IPV- FAIR programs. The Director is responsible for the oversight, quality, and performance of three distinct program contracts, ensuring that each program operates in accordance with its designated service model, contractual requirements, applicable regulations, and organizational standards.
The Director supervises the program managers overseeing IPV- FAIR and PSS and the supervisor responsible for IFP. The Director provides leadership, clinical consultation, performance oversight, and operational guidance to ensure culturally responsive, trauma-informed, and family-centered service delivery across the programs. This role promotes continuous improvement while preserving the specialized focus and integrity of each program's service model. The Director collaborates with senior leadership to strengthen existing programs, identify opportunities for growth in response to community needs, promote collaboration across the organization, while serving as a key liaison with external stakeholders and model developers.

  1. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

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·       Provide overall leadership and accountability for the effective administration and performance of the assigned program contracts.

·       Ensure each program maintains fidelity to its designated service model, contractual deliverables, eligibility requirements, and reporting obligations.

·       Establish program goals, monitor performance indicators, and implement improvement strategies to address service delivery or compliance concerns.

·       Review program data, utilization, documentation, outcomes, and contract performance to ensure accountability to funders and organizational leadership.

·       Work collaboratively with the VP of Community Services to address operational challenges, resource needs, strategic priorities, and opportunities for program development.

·       Provide clinical leadership and supervision to program managers, supervisors, and staff consistent with professional licensure, program scope, and applicable standards of practice.

·       Promote evidence-informed, trauma-informed, culturally responsive, and family-centered approaches across all assigned programs.

·       Ensure clinical and program practices reflect the distinct needs, goals, and interventions associated with parenting support, intensive family preservation, and intimate partner violence services.

·       Monitor service quality through supervision structures, case reviews, documentation audits, performance data, and continuous quality improvement activities.

·       Identify possible program risks including clinical, financial or personnel issues to supervisor in a timely fashion

·       Ensure appropriate protocols are implemented for risk assessment, crisis response, mandated reporting, confidentiality, and safety planning, as applicable to each program.

  • Ensures Risk Management and DCF are notified of any allegations of abuse and/or neglect
  • Completes all necessary reporting to DPH, DCF or other licensing or regulatory agency as required
  • On-call to provide support and guidance to managers and supervisors
  1. ESSENTIAL QUALIFICATIONS/SKILLS:

•                  Master’s degree in social work, counseling, psychology, marriage and family therapy, or a closely related field.

•                  Active Connecticut clinical license.

•                  At least three years of supervisory or management experience and four years of direct family service experience.

•                  Demonstrated experience working with intimate partner violence (IPV), trauma, child and family services, or related behavioral-health programs.

•                  Knowledge of safety planning, family assessment, trauma-informed practice, and community-based service coordination.

•                  Strong supervisory, organizational, communication, and documentation skills.

•                  Ability to work with families from diverse cultural, linguistic, and socioeconomic backgrounds.

  1. PREFERRED QUALIFICATIONS:

•                  Experience supervising multidisciplinary or community-based teams.

•                  Training or experience in evidence-informed IPV interventions, motivational interviewing, and child- and family-focused trauma services.

•                  Spanish or another language used in the communities served.

  1. SUPERVISORY RESPONSIBILITIES:

•        Supervise directly 3 clinicians and 2 care coordinators

  1. PHYSICAL DEMANDS:

•           Must be able to climb several flights of stairs

•           Must be able to work with clients in a variety of settings

•           Must be able to lift 35lbs

  1. WORKING CONDITIONS AND ENVIRONMENT: 

•        Evening and/or occasional weekends are required

•        Ability to be flexible with work schedule

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We are an Equal Opportunity Employer.